Solved: im trying to pay my bill it is not working

pina · ‎12-11-2018

Why is the o2 chat not working ? Im trying to pay my bill and nothing is working. I treid to pay online several times it always shows me an default. It is very annoying. Im sitting here since an hour and im not able to pay my bill if nothing is working here.

I can not call as im In germany at the moment I need the chat, email or pay online option.

MI5 · ‎12-11-2018

@pinasee help here for ways to pay https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090 but really you should have a direct debit to avoid these issues.

You can also call for free http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-11-2018

@pinasee help here for ways to pay https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090 but really you should have a direct debit to avoid these issues.

You can also call for free http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎13-11-2018

Hi @pina, and welcome to the forum There's some good advice above, I hope you'll find it helpful but please do let us know how you get on with paying your bill!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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im trying to pay my bill it is not working

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