Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 monthly deals

Anyone had the number for o2 as im looking for a better deal on my pay monthly sim, currently looking at the deals now but they are not good and not what i want.

Resolved! Lost iPhone

Hi, I lost my iPhone 8 on Friday morning, I called customer services Friday afternoon to get it blocked and then phoned the police non emergency number to report it to which I was told they no longer log them although I believe I need a reference num...

Resolved! late payment fees

hi I am been charged late payment fees. Yet I I'm well within the terms time limit dates? Why would i srmtill be been charged£3.50

Resolved! O2/travel

I am travelling outside of Europe and when I switched my phone on I received a text message stating that I was signed a to o2.co.uk/travel at 5 GBP per day. I switched the phone off as I was only using an app but now see I’ve been charged 5 pounds to...

Resolved! Switching numbers

Hello Community, I have a contract I started in January 2018. I wish to move the number on this account to another non 02 account and move a new number that is not on o2 to my contract. I have been told this is not possible? That might not be clear s...

Resolved! Not connecting to mobile cells

Morning allMy iPhone 8 always fails to connect to normal mobile again when I have been out of range and on Wi-fi. I have to turn it off and on again when back in a mobile zone.This surely can’t be right. Any ideas?

Resolved! Text about an upgrade

I've had a text from 21214 about an upgrade, followed up by a text from genuine O2UK to confirm this. I'm not due an upgrade for six months, does anybody know if there an early upgrade offer running?

Resolved! barring document

Hi, I lost my handset and reported loss to O2 thus bar was put to my sim and handset. I was issued with a new sim which should be activated within 24 hours but its not and I don't know why. In addition, my insurance company asking for barring documen...

Resolved! Connection

I can’t make any calls it just says call failedI can receive them ok and yes my bill is upto to date

Calls, texts and data abroad

Hi! Can anyone help - I'm in France and have the correct bolt on for European travel but my phone is saying 'no service' so I can only use my phone when on wifi! I have data roaming on etc. Thanks! Jo

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