Online order

[Ib]

I have ordered a phone online on Friday and not had any confirmation yet of my order being processed. How long does this usually take?

[Anonymous · Accepted solution]

Hi @Ib if you haven’t had a dispatch email then the phone you have chosen may not be in stock. Call customer service to check 

https://www.o2.co.uk/contactus

[MI5]

Did you open all the links in the email you received?
Until you do this and confirm as the email requests your order will not progress.

[Ib]

I have opened then all and double checked them now so hopefully it will progress thanks. I may also ring customer service just to try and chase this up thanks

[Ib]

Thanks for the reply I will give that a go

[Anonymous]

Good luck @Ib

[Ib]

Well rang up o2 and they said that my credit deal hasn’t gone through and I wasn’t given credit so it has been cancelled yet when I log in again it says about it still being reviewed and I can download the confirmation. Also the £20 charge is still pending on my account has anyone had this problem? My wife has just ordered another one with her account details am just unsure of what’s going on.

[MI5]

If you have failed the credit check they will just cancel the order.
Your myo2 online usually takes 24 to 48 hours to update.