Solved: Pdf bill downloading problem

vava · ‎13-11-2018

Who also has the same problem accessing pdf bills?

The page cannot be reached in a month, and it still continues.

There’s a Problem
There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.

Diagnostic Information
URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=ec60aab1-0492-4d7b-aa05-7986ae580370
Error Code: o20x13212072ae
Userid: unauthenticated
Date/time: 13/11/2018 16:10:12

MI5 · ‎13-11-2018

@vava
Try logging out and try again. Clear your cache and cookies or try a different browser. If all else fails, call customer service on 202 to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-11-2018

@vava
Try logging out and try again. Clear your cache and cookies or try a different browser. If all else fails, call customer service on 202 to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

vava · ‎13-11-2018

Thanks.

Perhaps this is a problem with chrome. Clearing the cache and cookies does not help, but with safari everything works fine.

MI5 · ‎13-11-2018

Glad you're sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

b4u2 · ‎13-11-2018

Try another browser alternatively clear cache and cookies settings

MI5 · ‎13-11-2018

They already have

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Pdf bill downloading problem

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable