Cant access my bills and O2 are being incredibly unhelpful!

[Kimber]

Hi 

Hopefully someone may know the answer?

I can log into our business account however when I try to view the bill I get the following :

This businessonline.o2.co.uk page can’t be found

No matter what browser I try? The problem is this account was set up by one of our directors who has recently passed away and we arent 100% certain as to which name he has put it under, and when you call o2 thats all they want to know and tell you that you havent passed security! We could supply numerous other answers but thats all they want! They are totally unsypathetic and unhelpful

We need to remove a phone and add another plus upgrade handsets ! They have told us to go into a store, which I will try to do but I suspect they wont deal with me as I am not on the account yet ........ my husband is running a small factory time is precious so for him to go in will be un realistic 

If anyone can help with how I get to see a bill or even if they have an email I can contact o2 that would be fantastic.

We are at the point that if we dont get this resolved we will leave o2, although god know how as we can tactually speak to anyone.

[MI5]

@Kimber 

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

[pgn]

As you are a Business customer, @Kimber - and assuming not through a Partner reseller: https://www.o2.co.uk/business/contact-us/partners

Then your options are:

https://www.o2.co.uk/business/contact-us/partners

And

Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 808 100 4439	Free†

Days Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

Enterprise Customer Service

Contact your account manager

If you are managed by a local partner please contact your partner

[MI5]

Business contact numbers in the link already provided.