Left o2 in March, still getting £0 bills in July

Matt1971 · ‎12-07-2025

I left o2 because of stuff just like this … anyone got any idea how to get this resolved?

I cancelled all my accounts in March. Because o2 did this weird thing where they wouldn’t let me pay off my device plan completely on one of the accounts … they continued to bill around £10 per month until may … I accept I owed this, but still find it weird that they just didn’t let me pay it off when I cancelled, but I digress

The last payment was May. I owe them nothing.

however, on both my former accounts, both this one, and another which I owed nothing on. I still get a notification that a Bill has been raised every month, admittedly these are £0 bills, but I don’t want any kind of account open with o2

The problem is, no one will speak to me at o2, via web or telephone as I no longer have an o2 phone number - these were both ported out in March! (The bills I recieve are for what I assume is a placeholder number, and I am only able to see the last four digits.

any ideas?

MI5 · ‎12-07-2025

@Matt1971

Try on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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