Pdf bill downloading problem

[vava]

Who also has the same problem accessing pdf bills?

The page cannot be reached in a month, and it still continues.

There’s a Problem
There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.

Diagnostic Information
URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=ec60aab1-0492-4d7b-aa05-7986ae580370
Error Code: o20x13212072ae
Userid: unauthenticated
Date/time: 13/11/2018 16:10:12

[MI5 · Accepted solution]

@vava
Try logging out and try again. Clear your cache and cookies or try a different browser. If all else fails, call customer service on 202 to report it.

[vava]

Thanks.

Perhaps this is a problem with chrome. Clearing the cache and cookies does not help, but with safari everything works fine.

[MI5]

Glad you're sorted

[b4u2]

Try another browser alternatively clear cache and cookies settings

[MI5]

They already have