travelling NZ

[nz1]

 Hi I'm in New Zealand having set up a bolt on in the UK.  Due to my bank card being stopped in Error I've had to make many phone calls to my bank running up a large bill.  Now 02 have cut of my services because I can't pay it because I have no Bank card.  A friend in the UK has tried to pay in a store and over the phone with no success.  There is no chat on line service here or looking at the website anywhere to email direct questions.  I am appalled by this service as I'm travelling alone with my disabled daughter.  Does anyone have any ideas 

[MI5]

All contact details are here along wit the opening times, so you'll have to try when they are open http://www.o2.co.uk/contactus
I'll also tag our community Managers to see if they can help too @Marjo @Martin-O2 @EmilieT

[Cleoriff]

Hi @nz1

In the interim, you might be better off buying a cheap phone in NZ with a local  PAYG sim.

At least that way you could keep in touch with friends and family until this mess is sorted out. Using WiFi where possible ie  Messenger and Whatsapp.

Best of luck, I hope it's sorted soon and welcome to the forum .

[Bambino]

@nz1 If you can borrow someone's phone you can call O2 customer service on +44800 032 1402. Hopefully someone will be able to help you.

[EmilieT]

Hi @nz1, I'm sorry to read you're having some troubles while abroad, can you please let us know if you're still stuck or if the situation has now changed? I'm not sure how much we could do but I'd happily look into it with you if you still need further help