DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[MercedesS]

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@Anonymous wrote:

Come on Martin ... this error is costing me time and money!  I can happily print out bills against a different account.  What's going on?  I'm guessing O2 will still be taking my money??

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Hello @Anonymous we are really sorry.

Technical problems are complex and the cause of this issue has been discovered. As @Martin-O2 said, a fix has been worked on but unfortunately, we don't have any ETA yet. Just remember that if you’re unhappy with how your issue has been handled so far, O2 has a Complaints team who you can speak with.

Hopefully, we will have better news soon. Thanks again for your patience

[bigpapanoodle1]

Just tried to download a bill for cashback but having the same problem as with many others on here. It's a good thing that the O2 Community is here to help each other as O2 clearly don't give a rat's ars* otherwise they would be explaining to us the reasons. If the boot was on the other foot - they were unable to collect our payments - we would soon hear from them

[MercedesS]

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@bigpapanoodle1 wrote:

... otherwise they would be explaining to us the reasons....

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Hello @bigpapanoodle1

Thanks so much for your feedback! What kind/type of information/reason do you need from O2 about a technical problem? If you could explain maybe we can try to get it for you 

[Paul_H]

I would like to know why it only affects one of the phone numbers on my login and not the other. Are only airtime only contracts affected? What criteria apply to the affected numbers?

[gmarkj]

That's actually a great question @Paul_H.
I am on an all in one tariff (ie, not refresh).
Would be useful if others that have this issue can post their situation for comparison...

[jonsie]

I'm not sure O2 will release that information or if they even know. It  must be just one or two platforms that are affected and I don't think it matters whether it's sim only, Refresh or business as I know people on all three who are unaffected. We just have to wait I'm afraid but I would urge everyone affected to push for free postal bills. 

[bigpapanoodle1]

Is it not apparent from other posts here exactly what the problem is? I will explain...every time I try to download a bill, I get "DASH_ERR04: The account number in the target address is invalid" Just as others are experiencing here.

[gmarkj]

o2 might not release the info, but there is nothing stopping people on here posting for comparison.
What I meant was if you have a contract direct from o2 (and are on one of their refresh tariffs) or you got it from a 3rd party and thus are on a standard 2 year deal.

[MercedesS]

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@Paul_H wrote:
I would like to know why it only affects one of the phone numbers on my login and not the other. Are only airtime only contracts affected? What criteria apply to the affected numbers?

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We will try our best 

[pgn]

Been with O2 for years. Upgraded to Refresh in Jan 2017. Had no problems viewing/printing until July, although had been having issue asking O2 to re-enable VAT invoices since the upgrade (still no VAT invoice for Airtime in June, not sure of state of play for July because of the error above!). Device plan it seems is not something that a VAT invoice can be generated for...