DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[loowskill]

I cannot believe after that many years this is still an issue and if you ask for an electronic copy they say "I can help you with copy bill and it will be delivered on registered address in 14 days. To request a copy bill is a cost of £2.00, or £2.50 per bill for itemised billing." and "I am sorry we are able to send the bill via Post only from our end. Can you scroll in the bottom of the bill page on app and check? " Seems they dont have to print it as they "only got it all printed LOL"

[pgn]

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@loowskill wrote:

I cannot believe after that many years this is still an issue and if you ask for an electronic copy they say "I can help you with copy bill and it will be delivered on registered address in 14 days. To request a copy bill is a cost of £2.00, or £2.50 per bill for itemised billing." and "I am sorry we are able to send the bill via Post only from our end. Can you scroll in the bottom of the bill page on app and check? " Seems they dont have to print it as they "only got it all printed LOL"

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This works if you log in to the O2 website first, before logging into the Community Forum, @loowskill.

I have Chrome on my PC set to clear all cookies from any O2 website on exiting the browser, which also helps. Info on this on the Forum here, if you need it. Good luck!

[loowskill]

No luck since? seems after that many years this is still an issue every time when someone tries to download their bill. strange enough there are no solution?! £££££ any ideas? as I am trying to get mine again this time of the year and after that many days of no luck seems i have to get in touch again...

[pgn]

Using Private Browsing, or Incognito, mode works for me -on a browser that has not been used to login to the Community Forum, @loowskill -

[loowskill]

i cannot see how the community page is relevant to the bills, as soon as i log in to myo2 to check my bills i am logged in to the community pages too? safari/firefox/edge/chrome even incognito mac or window or even myo2app from phone not working. internet or mobile data still the same results..

[pgn]

2 things, @loowskill -

I had that issue several years back, it took a few calls to CS on 202 to get them to do something to my account that got rid of the problem - now you could also try the Social Media Team, links just below this post.

Secondly, this upgrade at the back end was shared recently, it may touch on what to check if things go slightly awry.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

Good luck!

[Goodbye12345]

I can't believe this issue is still not resolved I'm having a real headache trying to get hold of someone. I call in every other month, lately every other day and nobody is getting back to me. Complained too and not heard back either. I need to print these bills for my accountant that's the only thing why I didn't submit my accounts yet. I will be leaving O2 as soon as I can, I've had enough.

[pgn]

Try contacting the Social Media team, link below has the ways. Give them a nudge or two until they respond, @Goodbye12345 - good luck!