DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[pgn]

@gavod Great write-up. 

Out of interest, did the cookie- and cache clearing on any browser ever get the download pdf bit working again for you without further intervention by an O2 chat agent? 

[pgn]

Yaaay!  This morning I have been able to get into the "View and download my bills section, at last!

Well done O2 for fixing it again! 

All those Resolver cases that can be marked "Case resolved", what a fitting end to the week! 

@MercedesS@Martin-O2 @Marjo

@jonsie@adamtemp64

[MI5]

You assume everyone's are fixed?

[MercedesS]

Thanks for sahring @pgn,

Hopefully we get a confirmation from O2 soon 

[pgn]

"Assume nothing, grasshopper - it only makes an ASS of U and Me".

We wait, we see - I notice the URL generated now when I click on "View and download my previous bills" includes the funky O2 e-mail address that I see at the top of my payment receipts, despite me changing my login name to my e-mail address in an attempt to restore visibility of my bills way back at start of July.

[gavod]

I can't be certain, as we faffed around so much with it, but personally I don't think it made any difference.

My current situation, as of this morning, is that my number has just transferred onto a new sim/contract and I have brought that account into my existing O2 online account so it appears as the live account. Again, as of this morning, I can access this new account and print the (first) pdf bill, which wasn't possible yesterday (so at least something has changed!). [The bill, both online and pdf, shows the phone number that came with the new sim card, but I guess that will change when the next bill is issued.] However, all the old "disconnected" accounts on my online account, including the one I am just ending, give me the DASH error when I try to access them so I don't know if I will ever succeed in getting the last few bills. I'll give it a month and then contact CS if the credit doesn't transfer to the new account. And another effect of all this is that the error about updating my contact details has disappeared - at least for now!

[Marjo · Accepted solution]

Hi guys, we got the official confirmation from O2 that the issue has indeed been fixed.

Thanks so much for your patience and also for helping us out on the forum providing screenshots and helpful information about the issue.

[jonsie]

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@Marjo wrote:

Hi guys, we got the official confirmation from O2 that the issue has indeed been fixed.

Thanks so much for your patience and also for helping us out on the forum providing screenshots and helpful information about the issue.

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Yay party time! 

Many customers will be very happy about this  so let's hope the fix is a permanent solution 

[gmarkj]

Yep, seems to be working here too.
First time to open took way too long, so went round a different way and now works ok.
Huzzah!

[Marjo]

Awesome to hear, thanks for confirming!