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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237272 Views
  • 2 replies
  • 2 kudos

Can’t change tariff.

I want to change tariff to £10 monthly but can’t do it on the app. 

Ant9 by • Level 1: Joiner
  • 571 Views
  • 2 replies
  • 0 kudos

unidays code not working

Hi I am trying to upgrade my phone contract and use my unidays code. On unidays it says the discount will show as zero as part of my purchase online however the discount will be reflected on your o2 bill. When I entered my code it says Promo code not...

RR94 by • Level 1: Joiner
  • 817 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Hello I received a message saying I'm currently out off my minimum contract

Chris1985 by • Level 1: Joiner
  • 443 Views
  • 2 replies
  • 0 kudos

Resolved! How do I block MMS messages?

My tariff charges per MMS message and I don't want any - I accidentally downloaded one and was charged. How do I ensure these messages are blocked?

Number not linked to account

Trying to access my o2 account (former virgin mobile customer) but when I log in it says I have no products / services (despite receiving a bill for such). Try to link phone number and it says it’s already registered.

Ok2 by • Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Refund

I have been asked to update my bank details as you oweme 4.38. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Les4 by • Level 1: Joiner
  • 676 Views
  • 6 replies
  • 0 kudos

Tariff Speed up

I ran out of data on my last tariff and my balance is £20, I’d like to stop the current tariff and switch to the £20 bundle. However I tried, and it’s saying I can switch on the 18th of April which shouldn’t be right

Zerm by • Level 1: Joiner
  • 410 Views
  • 2 replies
  • 0 kudos

Mobile data

My mobile data won't work I have tried resetting it. Also have turned phone on and off numerous times.

Sc16 by • Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos
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