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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237867 Views
  • 2 replies
  • 2 kudos

Resolved! 02 data very slow

I've just signed up to o2 on a pay monthly plan and I'm getting very poor data speeds. I've tried resetting the network, turning the phone on and off, airplane mode on and off etc but nothing is working. When I check the speeds I'm getting 0.5 mbps t...

Broughy23 by • Level 1: Joiner
  • 12142 Views
  • 10 replies
  • 0 kudos

e Sim

Hi - I was an hour on support call with an agent this morning who said they had activated an e Sim for me but when I review my orders it looks like they only have deactivated my current sim.

MK20 by • Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

Resolved! Bill query

Hi there.Our phones have been cut off as last bill was not taken. Can you help us to pay our bill and get set up again? We cannot make calls to phone o2.

Helpme5 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Paying bills

I’ve questions about my bills 

SS246 by • Level 1: Joiner
  • 344 Views
  • 2 replies
  • 0 kudos

Phone delivery

I received a message to say my new phone would be delivered yesterday but I haven’t had it and the status now says complete Message below with tracking number. Just letting you know your order (REMOVED) is on its way. Estimated Delivery:Wednesday, 03...

Holcaw by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

shocking service

why cant i talk to anyone at 02 about my account spending hours on the phone on hold and numerous complaints account in arrears as quiring bill and cant make claim on insurance got 3 numbers and 1 can make calls but cant calls or receive or send mess...

Greg2 by • Level 1: Joiner
  • 573 Views
  • 3 replies
  • 0 kudos

Resolved! complaints

i want to complain and cant get through to anyone via 202 and sent 3 emails from beginning of march - no response . i just want to leave o2 fed up of paying for a service and internet i am not receiving.

RmJP by • Level 1: Joiner
  • 813 Views
  • 5 replies
  • 0 kudos

insurance

My sister picked my laptop by the screen and it broke, it’s completely black. Is there any way i can repair it? But i don’t have insurance

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