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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 278242 Views
  • 2 replies
  • 2 kudos

no service

sim card not working

keith311 by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

I am £4.54 in credit after paying off my device plan and would like to request refund

Djo7196 by • Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

How do I activate my new esim

I have just upgraded my phone and requested an esim but I can't figure out how to install and activate it?

ShannonBx by • Level 1: Joiner
  • 829 Views
  • 5 replies
  • 0 kudos

Resolved! lost phone

how do I put a stop on my account 

pjs1 by • Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Sim Card Price Increase

I renewed my Virgin broadband, TV and landline contract last month. Yesterday I got a text message from O2 telling me my monthly Sim only price was going up from ~£7.00 to ~ £12.00 a month. I went to the local O2 shop today and they told me this has ...

JohnS1 by • Level 1: Joiner
  • 2174 Views
  • 9 replies
  • 0 kudos

O2 billing

Account ************ mob *********** Initially received a sim card as part of joining Virgin media account several years ago. Reported sim card lost but was advised that deal on the mobile is no longer available for existing users, however going thro...

AnnaOl by • Level 1: Joiner
  • 663 Views
  • 3 replies
  • 0 kudos

Called to cancel following changes to O2 Switch Up

…and they just disconnected my line immediately. I didn’t even have the chance to ask to keep it on pay as you go before the line cut out. Now I can’t contact O2 at all. Logging into My O2 asks to enter my number, which doesn’t work anymore so I can’...

Shivan by • Level 1: Joiner
  • 1708 Views
  • 6 replies
  • 0 kudos

sss

#d#

Ver by • Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

Phil17 by • Level 1: Joiner
  • 1849 Views
  • 10 replies
  • 0 kudos

Pay monthly - Credit Applied To Account

Hi all, I used 02 recycle with when upgrading, I received a credit to my airtime of £281. i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. when I check my o2 account it stat...

Nialll912 by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos
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