Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim activation

I dropped my phone in the sea, gone. I ordered a new sim and I can’t activate, I can’t make calls and I’m in the house on my own with no landline. O2 are furiously hard to contact. Every phone call asks you to go to app first and the app is useless t...

Resolved! Social tariff

HiDoes o2 operate a social tariff as I am currently unemployed

Accessing Mobile data in Germany

I am visiting Germany with a iPhone SE ver 16.5. I have a monthly account and roaming data enabled but can’t access mobile internet. Any help appreciated

Resolved! Bill

Bill payment

MISLED BY O2 AGENTS, PAID FULL MONTH AND CANCELLED THE DAY AFTER

Hi, All the communication and information below regarding the conversation with your agents are saved in pdf format. I requested the cancellation of my account on the 6/06/23 and I was misled by o2 agents both on the phone and on chat that my account...

Resolved! Stuck at credit check

Hi, I ordered a pay monthly phone on the 15/06 for delivery 17/06. It wasn't delivered so I contacted o2 via live chat to check the progress. I have been told on 3 different days and occasions it's with the credit check team and to wait 24hrs and I s...

bill

Good Morning My monthly payment has been deducted from my bank account twice todaywhich is in correct Can you help please Regards Richard

Resolved! Can't activate my account

The link for activation sent to my email [Removed] have expired as the 28 days have elapsed

Resolved! iPad 11 pro order on hold!?

So I ordered a iPad 11 pro last Wednesday, passed the automated credit check, but then after confirming the order got a message something along the lines of order on hold, while there’s further checks. Was told this would be within 48hrs. A week late...

Resolved! Account closed by fraud department

On Saturday I called customer service to sign a new contract. I spoke to the girl who walked me through the process. In the last stage (acceptance of all contracts, documents, etc.) I accidentally left the website (problem with changing the location ...

O2

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