Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Samsung buds

I have called on Saturday 25th September and got a upgrade to samsung galaxy s21. I was told that I could claim the samsung buds for free from their website, however while am trying to claim them its asking for the IMEI1 number which I don't have.

SF2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! can anybody actually speak to some one at o2???

Hi all, long story short - I am leaving o2 due to a variety of reasons, I checked on the app to see how much money was owed for my current handset and have paid that onto my account. However I have paid the amount onto my airtime instead of device pl...

GC83 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New contract

Hello, I was wondering if anyone could offer some info.I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2...

RM2003 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone Sim not working on my new phone

Hi, I have received a new mobile phone and SIM to replace my lost device. I have inserted the SIM, however, it does not connect. I have taken it out a few times and re-inserted it, but it still does not function.

Adam18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Call forward issues

I have been trying to set up call forward on my samsung s20 note ultra device (o2 pay monthly sim) and I keep getting the following message" failed to read data, something went wrong, check your sim card or network connection" I have tried master res...

Romast81 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hi ime wondering how I go about ending my monthly sim as I’ve upgraded with u guys and ime not sure my sim will auto renew wen I get my upgrade many thanks

Dean7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 Claims payed off device is "overdue". Phone barred.

Well, I come here in frustration! I've been an o2 customer for 5 years now and, It's been fairly stress-free. Until today. I received a text this morning claiming I had an overdue payment on my account that has been overdue for a while. As the amount...

ss1997 by Level 1: Joiner
  • 5 replies
  • 0 kudos

how to apply a £0 spend cap

I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely

stephen1 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Using my mobile to make payments

Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

Trying To Obtain A Refund Of Closed Account

HiI cancelled my O2 contract in July as per the T&Cs update that went out where I was able to leave with no early termination charge. Since this was confirmed I have had a complete nightmare experience and 7 phone calls later I have paid a £170 termi...

Mark31 by Level 1: Joiner
  • 2 replies
  • 0 kudos