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DASH_ERR04: Cant download old bills

Anonymous
Not applicable

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

 


Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

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Anonymous
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Thanks @MI5 just needed to rant - taken them ages to change my acct so VAT shows now theve done that I cannot view/print it - hamster on a wheel springs to mind 

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MI5
Level 94: Supreme
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I feel your pain mate.
O2 are an embarrassment at the moment!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 74: Whizz kid
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VAT invoice disappeared after my last upgrade in Jan, gave up trying to get it switched back on in March after repeated calls. The Device Plan seems not to be configured to work that way in any case.

 

Since start of July, cannot view bill detail at all. Total shambles, worst I have seen since joining O2 in their Cellnet days over a decade ago.

 

Now with EU calls all on a par, no reason not to switch to Vodafone, given the strongest signal after O2(UK) where I live is vodafone.irl!

Message 73 of 316
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Anonymous
Not applicable

Sick to death trying to print off my bill at the end of each month.  Terrible service and will be moving from o2 at the end of this contract.  Two contracts removed, two to go!

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Cleoriff
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Hi @Anonymous Many people are having the same problem. A long running thread about it here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-Cant-download-old-bills/m-p/1062989#M132599

You need to report it to O2 so they have a record of your number whilst they work on a fix https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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adamtemp64
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@pgn remember the roam at home fair use policy 4 month rule lol

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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pgn
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I think that's to remind us to switch back to O2.uk periodically to see how 4G really should be... wink
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pgn
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Time to vote with the feet. Maybe telefonica still want to sell O2 off to that Chinese operator, have started stripping services out. open_mouth
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Anonymous
Not applicable

Come on Martin ... this error is costing me time and money!  I can happily print out bills against a different account.  What's going on?  I'm guessing O2 will still be taking my money??

 

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=c1ce5316-9ce5-43d3-803d-6fb7b9852db9
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 28/07/2017 09:51:49

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pgn
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Martin is away, @Anonymous, need to tag@Anonymous or @Marjo for a week or two. 

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