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Pay As You Go

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Level 1: Joiner
Posts: 5
Registered: ‎03-03-2019
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pay as you go

im on pay as you go had a balance of £10 on friday then noticed it had gone down by 20p to £9:80 when i hadnt used the phone then when i switched the phone of and switched on next day the balance went back to £10 i spoke to someone on live chat and they said its something that happens and the same happened this morning

Posts: 87,123
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: pay as you go

@beatlemac @That can happen on the classic tariff as some money may get allocated for data. If morning used it will be returned to your balance. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎03-03-2019

Re: pay as you go

thank you

Level 1: Joiner
Posts: 5
Registered: ‎03-03-2019

Re: pay as you go

thanks

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Posts: 70,496
Topics: 674
Registered: ‎14-01-2013

Re: pay as you go

[ Edited ]

@beatlemac 

May just be a system glitch. Turn mobile data off when not using the phone.

Anymore problems then call customer services NOT live chat https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎03-03-2019

Re: pay as you go

thanks for the help

Posts: 70,496
Topics: 674
Registered: ‎14-01-2013

Re: pay as you go

No problem @beatlemac 

If you have anymore issues, then pop back and let us know wink

*The Game Is On*


Posts: 87,123
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: pay as you go

Don’t worry about it. It’s normal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎03-03-2019

Re: pay as you go

thanks

 

Level 3: Thinker
Posts: 84
Registered: ‎18-12-2018

Re: pay as you go

It was in your pockit you mite of called someone by I accident.