Its took my couple of months to cancel automatic top up as i could never find it and then it kept saying incorrect email/password. Anyway finally found it and signed in etc but how am i not getting extras when i have topped up via voucher on 14th February AND a payment gone out the bank on 14th for the automated service. I currently have £15 big bundle, other than what you get on the bundle i don't see what i got for anything extra that also gone out the bank. (hope this is making sense).
Basically charged twice but only got usual £15 bundle
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I'm NOT being 'daft' as you put it. If you have a query about your account, then customer services are the people to call.
I don't know why you bothered coming here for advice if that's your response.
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