Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change number from one contract account to another

Hi,I've held the same phone number on my phone for the past 5+ years which my mother always paid for whilst I was young but now I'm older I want to start paying for it myself. I have bought a new phone and sim card last month and have my own separate...

Resolved! top up

Put some money on my wife's phone,money taken,but not registered on phone,who do I go to, o2 or the store that did it.

Resolved! Using rewards for upgrade

How can I use my O2 Rewards to put towards upgrade of my PAYG phone to a Pay Monthly tablet please?

Resolved! reward

Ive received a text from o2 saying that I have a reward. How do I credit this to my phone?

Resolved! UK allowances for Europe Zone

I found that there is a limit (10GB) for £30 Big Bundle to use data in Europe Zone. Therefore, I wonder is there any limit on how much data that can be used in Europe Zone for £10 Big Bundle?

Resolved! PAYG Sim in Vehicle tracker, balance ?

Hi, I've got an O2 sim in a tracker, how do I find out my balance ? It's the only O2 service I use, so getting the balance by phone isn't possible and the O2 website isn't any help (even when logged in)

Resolved! Pay and go phone records

I was wondering if I could access my phone records /cAll lists on my pay and go o2 phone ?

Resolved! No signal for few days

From thursday there is no signal in SL2 4HL area. I checked service status and it says that phone mast is not working. But still it takes O2 quite a lot of time to fix it.

Resolved! Bolt on

I removed a bolt on by accident what do I do?

Registering a second payg phone

I regstered first sim, but could not add second. Told to register second and then link them but O2 will not allow my email addresses saying already used. I don't want to create a third email just to register - help please

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