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kois
Level 1: Joiner
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Hello I've been facing this problem for a while now, The phones im using are iPhone 4S And iPhone 7. 

My problem is that whenever i put a O2 Sim card in it works fine until iMessage says failed to activate I've tried everything to getting a new sim new number to even factory reset on both devices with still fail! Please help

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MI5
Level 94: Supreme
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@kois 

Did you set the phone number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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lewys-gp
Former Staff
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Hi, @kois. Let us know if you resolve this issue, please 😃.

Community Manager for the O2 Community 🙂
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kois
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Yeah i read online that could be the problem but unfortunately it was not 

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kois
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Still not resolved it tried multiple times

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madasaf1sh
Level 78: King of Kings
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@kois 

 

It might be worth speaking to Apple Support, as if switching sims and phones it could be a backend issue on iMessage.

 

You can speak to them via the Apple Support website

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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