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iMessage

kois
Level 1: Joiner
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on ‎06-11-2021 00:11

on ‎06-11-2021 00:11

Hello I've been facing this problem for a while now, The phones im using are iPhone 4S And iPhone 7. 

My problem is that whenever i put a O2 Sim card in it works fine until iMessage says failed to activate I've tried everything to getting a new sim new number to even factory reset on both devices with still fail! Please help

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MI5
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on ‎06-11-2021 00:38

on ‎06-11-2021 00:38

@kois 

Did you set the phone number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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lewys-gp
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on ‎08-11-2021 11:27

on ‎08-11-2021 11:27

Hi, @kois. Let us know if you resolve this issue, please 😃.

Community Manager for the O2 Community 🙂
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kois
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on ‎16-11-2021 20:50

on ‎16-11-2021 20:50

Yeah i read online that could be the problem but unfortunately it was not 

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kois
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on ‎16-11-2021 20:50

on ‎16-11-2021 20:50

Still not resolved it tried multiple times

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madasaf1sh
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on ‎16-11-2021 22:04

on ‎16-11-2021 22:04

@kois 

 

It might be worth speaking to Apple Support, as if switching sims and phones it could be a backend issue on iMessage.

 

You can speak to them via the Apple Support website

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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