Monthly data amount and inadequate SIM

[Rob29]

I have recently switched to O2. I have purchased 10 GB monthly data but my account on your web site tells me that I am only getting 5 GB.

I have transferred my previous number from Three and I have received a notification that my phone number now cannot be used by IMessage and FaceTime.

Please can you correct these two matters.

[jonsie]

Tue 24/10/2023 23:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Enlli]

To use Facetime and IMessage first make sure O2 have added the iData Bolt On in your account 

[MI5]

@Rob29 

If you also have Virgin broadband your data will be doubled with your Volt benefits Volt Megaguide 

Regarding facetime and iMessage, it is known to take around a week to ten days for the O2 systems to catch up and provision your number for those services, however, you will need to contact O2 to check that you have iData enabled on your account.

Guide: How to find help & contact O2