Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Big Bundle Has Renewed Two Days Early - O2 Technical Help Please

Been on the PAYG Big Bundle for many months and my renewal date is the 25th of each month.Today I changed my Tariff from the 15 Pounds to the 30 Pounds Bundle to start the next renewal date (Monday 25th January)But the change has been implemented tod...

Resolved! Additional SIM card

I have just replaced my Samsung J3 (2017) with a new iPhone SE. I'd like to be able to use both. Is it possible to get another SIM card with the same number to accomplish this ??

Can't get PAC code, new PAYG customer

Hi,I ported my old number across to O2 and got a new PAYG sim.... Having received a few calls I'm not too happy with the network coverage and decided to go back to three rather then top up and waste my money.Now I've tried texting to get my pac code ...

Resolved! 4G Dongle advice

Hi, I'd really appreciate some advice - I've been going crazy attempting to talk to a human at O2 all day long. Unless I'm missing something, it seems it's just not possible currently unless you are already a customer, and my local O2 shop is not ope...

Pay as you go number

hiya i use to have 2 numbers with you 1as a contact ( 0759xxxxxxxx ) and the other as pay as you go 0771xxxxxx . i have transfer my contact number to virgin over the years but still kept my pay as you number with you ..I have lostor misplace my pay a...

Topup

Despite registering and using two different cards for online topup, payments have stopped processing on both cards, why is this?

Resolved! Sim not provisioned

Hi, so I bought a pay as you go O2 sim for my phone, at the moment it's saying 'sim not provisioned' I can't receive any calls\texts or make any, I'm aware that I possibly need to activate my sim, but the problem is I cant receive the online security...

Resolved! not recieving texts

been having problems as no one can recieve my texts and l can`t recive there and been told there is no fault can anyone help

Resolved! Stopping notificationsl

Recently swapped to pay as you go and now I get a message pop up on the full screen telling me my balance every time I send a text with a big dismiss button at the bottom of the screen. Never seen this happen before on payg. How do I turn it off? I’m...

Resolved! Why am%20I%20no%20longer%20receiving%20texted%20codes%20from%20banks

Banks send codes to enable logon to accounts. This used to work fine but for last few days none have been received - but I have received texts from O2. Why have the texts from the banks stopped getting through?

O2

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