Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! temporary connection to another internet (broadband box) when the credit is zero

Hi Sara Brown here Whenever I run out of credit on my Pay & Go account -to save a little money I prefer to connect up my phone to my sky internet which it shows up as having done so For some reason although the sim is an o2 P & G it wont let me send ...

Resolved! SIM card

I lost my phone with SIM card. Phoned and ordered a new SIM in the end of September, but still have not got it by now in the middle of October? live chat is always busy. Have been customer for more than 6 years.. what a disappoinment.

Kasiits by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Moved to 30p tariff without being notified.

I've been moved from basic pay as you go, which is like 2p a text, and moved to a 30p tariff per text without being asked. There was no notification, I only realized this morning.I have contacted customer support and moved off the new tariff back to ...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

£10 Big Bundle payment oddity

Can someone clarify this little matter for me please. My date is from the 28th of each month. Previously I've waited until that date to pay but this month I topped up on the 24th. That must have had an adverse affect as today I received these message...

uglymass by Level 1: Joiner
  • 8 replies
  • 0 kudos


My wife has a 02 account. I have a 02 account when I try to register it will not except my e.mail address

dejoy by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Free £5 credit when registering for 'myO2 on payg'

Hi. I clicked on a link to register for 'myo2 on payg' which stated that a free £5 would be credited to my balance. I have registered and added a £10 topup but the free £5 credit has not appeared. Am I missing something?

Resolved! Question

Can you buy an app with money from pay as you go tarif

Bla by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Internet

I’ve run out of data and now O2 is charging me 1£ per day for extra data, but I don’t want it. How do I cancel it?

Bruna by Level 1: Joiner
  • 2 replies
  • 0 kudos