Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changed my bundle

I recently changed my bundle from £10 a month to £15 and when I topped up it only took £10 and said I had a £10 bundle but then it disappeared it then charged me £2 for using data (because the bundle disappeared) so I had to top up again to get anoth...

Resolved! £10 Big Bundle

Hey, I'm currently getting 1000 texts, 250 minutes and 500MB of data. One of my brothers is on the same bundle apparently but he gets 7GB of data. Is there any way for me to be upgraded staying at £10 a month for pay as you go?

Resolved! Mobile connection at sea

I am on Classic PAYG and need to receive a couple of text messages while on a cruise. I can check when on land using local roaming connection with no problem but at sea I would like to just connect to the ship's connection for a minute to see if the ...

Resolved! Pay as you go tarrif date adjustment

Is it ok if I adjust the date for my pay as you go tarrif bundle a bit earlier than usual?

Resolved! charged for unaswered calls

this morning i hade £2.48 credit, i tried ringing my taxi for work a few times, no one answered the phone so i hung up and tried again. after the 3rd time my phone directed me to the top up page as i all of a sudden had 0 credit. why was i charged fo...

Resolved! PAYG Top up reminders from o2

Do we get reminders to top up please? I'm sure we used to some time ago but I'm not sure if we still do.

Resolved! Top up

Can anyone tell me why my elderly neighbour top up his pay as you go phone of £15 that the amount has disappeared it's only used for emergency ifhe needs to call for which he has not use yet

Resolved! Rewards

Hello, when I tried to claim my Rewards a few months ago I must have inadvertently pressed the top name in my contacts and the Rewards went to them.This has happened twice and I’ve missed out. Last week I received a new text telling me I had earned £...

Resolved! 4 Simm for PAYG Ultimate Surfer 20gb

I have had this 12 month package as backup to my broadband for some time, but it is the original 3g simm - does anyone know if O2 will switch it to 4g and is there a cost?

Resolved! Mobile Data

I have recently purchased a o2 sim card and have activated it and bought a £10 bundle that gives me 7GB of data. However, any time i turn my mobile data on it just states KB instead of GB and it doesn't work at all. I checked to make sure i bought da...

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