Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Old number

I asked for my old number to brought over to 02 yesterday. It said it should 24 hrs, but for the last 3 hrs neither number is working . Is this normal

Roll over data

Has anyone not been getting their data from the previous month not added to their new bundle?? I have not had it done for the past 3 months now.

Top up from abroad not woking

Hi, I'm trying to to up my Pay&Go from abroad. I have tried MyO2 web / MyO2 app top up, but it's asking for a credit card linked to a UK billing address. My credit card is from the UK, but my billing address is not, since I'm not in the UK at the mom...

Top up not done on daughter's phone

Hi. I've topped my daughter's phone up, however the top up hasn't gone on her phone.The correct number was put in and I've had the confirmation that the top was successful.Can anyone advise on why she's not received the top up?TIA

Resolved! Reconnect PAYG

Is it possible to reconnect a PAYG number . Wasn’t used for 6 months and has been disconnected. Still got money on it ?

cant turn%20off%20flight%20mode

cant turn off flight mode on my nokia lumina 520

Resolved! O2 PAYG Short Codes

Anyone know what the Short Codes for all the Pay As You Go Tariffs Are?

Bolt ons

I'm on unlimited data yet bolt ons from my last tariff are still.on my account how do I delete them

Resolved! Keeping my other number

Hi, I had a PAYG sim which I lost. My iphone8’s iCloud is connected to that sim. I cannot unlink my account without the number. Is there any way of getting another PAYG sim with the same number? Thanks

Resolved! Change for PAYG

My contract finish soon, I would like to keep number and change fot PAYG

O2

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