Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Mums phone balance disappeared

I topped my mums balance to £16 on 30/9/21 and checked today and it’s zero. She received a few texts and phone calls but only made 2 outgoing calls and can’t text to save her life! Where’s the money gone?

Resolved! Balance

Hi just topped my sons phone up and £2 as already come off can you tell me why and is unlimited messages and call and how long will this credit last

Resolved! Top up

Good morning l topped my account it wasn’t renew balance please l need sort it as soon as possible thank you.

Resolved! How to sekect a tarif as my top up credit has not been taken

My balance is still showing and hasnt been taken even though ive selected a tariff

Resolved! Tariff

Hi i want to change to a 20 pounds a month payg tariff but it will only let me also can I change the start date to today

Resolved! keep my number whilst abroad

Hi, I've just completed a 24 month contract with O2. I'm now moving to Australia for a year (in fact I am now in Australia). I used a couple of 30 days sim only contracts to see me through until I left, and after conversations with 202 they recommend...

Resolved! Mobile number transfer

Hi!Could one transfer the mobile number from one O2 pay as you go account to a second O2 pay as you go account and close the first account?Thanks

Resolved! PAC Code

Just ported a number to a pay as you go sim, Would now like to get a PAC code but cant get the info from login account? Do i need to make a topup first? Thanks

Resolved! Broadband SIM card

I’ve recieved a broadband SIM card and put it in my Apple iPad. When I try to register the SIM card to be able to top it up it’s saying it doesn’t recognise the mobile number. Help?

Lost keyboard on whatapp

I lost my keyboard on my whatapp and I can't get it back on my phone

O2

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