Solved: dongle

Dippy1 · ‎22-10-2019

why does my o2 dongle say insert sim when the sim is already in and will not bring upthe connection manager

MI5 · ‎22-10-2019

Sim is either inserted incorrectly or not activated.

https://www.o2.co.uk/help/phones-sims-and-devices/help-with-mobile-broadband/activating-your-pay-as-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-10-2019

@Dippy1

Sim is either inserted incorrectly or not activated.

https://www.o2.co.uk/help/phones-sims-and-devices/help-with-mobile-broadband/activating-your-pay-as-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-10-2019

Hey @Dippy1, do you need any more help with this at all, or did the info above help you sort it out?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Dippy1 · ‎02-11-2019

Dongle is now sorted got a new som card but O2 site will not let me set the dongle up for a monthly payment it give me this message "Cannot add device error occurred while attempting toadd device".

MI5 · ‎02-11-2019

@Dippy1

Give customer service a call Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

dongle

Top up

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Spend cap

Cancel my sim only

Did they downgrade me?