Phone Blocked / Live Chat

[joew]

I am on Pay as You Go.

Recently moved to Australia and want to change networks but my phone is locked to O2. I have submitted the 'request phone unlock' form twice and heard nothing back. Used the live chat over a week ago and they said I should have received the unlock code within 7 days, but still nothing. 

Now the Live Chat is down! 

What is going on?

[MI5]

@joew 

Check the help here Guide: Unlocking an O2 phone to use a different SIM card 

Some phones don't need a code. 

[joew]

Thanks for the info, but I have tried that once.

I got the below email back. Tried another SIM but it's still locked...

Dear Customer,

Thank you for your email.

The IMEI you have provided has been returned from the manufacturer as
not being locked.
Check another networks SIM in the device to ensure it's actually latched
to which network.

[MI5]

So did you try another SIM?
What did the messages on phone say?

[joew]

When I use another SIM It's still asking for the unlock code.

[MI5]

@Martin-O2 can you check this out please?

[joew]

I have just tried a friends SIM again. Still locked. The message when I open my phone says it needs an NCK number.

[Martin-O2]

Hi guys, 

Due to a technical problem, some customers are experiencing difficulty getting through when they call our customer service teams. Our online webchat is currently not available. We’re working to fix the problem as quickly as possible and we apologise for any inconvenience caused. Customers can still access their My O2 account online and check bills, add Bolt Ons and more.