cancel
Showing results for 
Search instead for 
Did you mean: 

bolt ons

diane1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Please can anyone explain why I can add a bolt on on MY O2 but cannot remove it without going through customer service?

Thanks

Diane

Message 1 of 10
1,319 Views
1 ACCEPTED SOLUTION

Accepted Solutions

pgn
Level 74: Whizz kid
  • 35209 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

Some bolt-ons can be done both ways online, @diane1  - one of the Family ones, where 5 numbers are in a Family Group (Your Family, I think it is called) can be done on-line no problem.

 

In some circumstances, the bolt-on needs someone on the O2 side to make the change, so a call to CS (rather than the on-line chat) is necessary. 

 

You make a good point, I've not thought about it, as I don't tend to fiddle with my bolt-ons too often.

 

Not sure about others though - which one were you having bother with, specifically?

View solution in original post

Message 2 of 10
1,300 Views
9 REPLIES 9

pgn
Level 74: Whizz kid
  • 35209 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

Some bolt-ons can be done both ways online, @diane1  - one of the Family ones, where 5 numbers are in a Family Group (Your Family, I think it is called) can be done on-line no problem.

 

In some circumstances, the bolt-on needs someone on the O2 side to make the change, so a call to CS (rather than the on-line chat) is necessary. 

 

You make a good point, I've not thought about it, as I don't tend to fiddle with my bolt-ons too often.

 

Not sure about others though - which one were you having bother with, specifically?

Message 2 of 10
1,301 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I guess it's to make it difficult!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
1,294 Views

jonsie
Level 94: Supreme
  • 92910 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 4 of 10
1,264 Views

diane1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you.
It was an international call bolt on. I just can't see why if we can add things on we can't remove them ourself as well. It's like they make it easy to spend money but harder to reduce spending!
Message 5 of 10
1,264 Views

diane1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Or are we just getting too paranoid? wink
Message 6 of 10
1,263 Views

diane1
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Exactly.
Message 7 of 10
1,262 Views

jonsie
Level 94: Supreme
  • 92910 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It's all about the money with O2......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 10
1,249 Views

pgn
Level 74: Whizz kid
  • 35209 Posts
  • 223 Topics
  • 1558 Solutions
Registered:
... and separating you from it at every opportunity... 🙄
Message 10 of 10
1,226 Views