bolt ons

[diane1]

Please can anyone explain why I can add a bolt on on MY O2 but cannot remove it without going through customer service?

Thanks

Diane

[pgn · Accepted solution]

Some bolt-ons can be done both ways online, @diane1  - one of the Family ones, where 5 numbers are in a Family Group (Your Family, I think it is called) can be done on-line no problem.

In some circumstances, the bolt-on needs someone on the O2 side to make the change, so a call to CS (rather than the on-line chat) is necessary. 

You make a good point, I've not thought about it, as I don't tend to fiddle with my bolt-ons too often.

Not sure about others though - which one were you having bother with, specifically?

[MI5]

I guess it's to make it difficult!

[jonsie]

Especially if they are making money from the bolt on every month.

[diane1]

Thank you.
It was an international call bolt on. I just can't see why if we can add things on we can't remove them ourself as well. It's like they make it easy to spend money but harder to reduce spending!

[diane1]

Or are we just getting too paranoid?

[diane1]

Exactly.

[jonsie]

Paranoid? Nah, realistic...

[MI5]

It's all about the money with O2......

[pgn]

... and separating you from it at every opportunity... 🙄