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Missing credits in my account

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TYJP
Level 1: Joiner
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on ‎27-05-2019 15:54

on ‎27-05-2019 15:54

Hey, 

I have tried to top-up today as it's the last day of my tariff bundle, but both website and phone top-up failed. I checked 12 hours ago and my credit was 9.xxGBP, but NOW when I check again it's 0.00GBP. I haven't made any paid calls or text anyone. 

How could this possibly happen ? 

 

Thanks and I really appreciate if you could help. 

 

Best, 
Janet 

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MI5
Level 94: Supreme
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on ‎27-05-2019 16:25

on ‎27-05-2019 16:25

@TYJP 

I suggest you check with customer services to see if it's been used or taken to renew your bundle http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152227 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎27-05-2019 16:25

on ‎27-05-2019 16:25

@TYJP 

I suggest you check with customer services to see if it's been used or taken to renew your bundle http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎28-05-2019 10:34

on ‎28-05-2019 10:34

Good morning @TYJP, I was wondering if you managed to find out more about this missing credit since you posted yesterday? Did you get a chance to check in with Customer Service as @MI5 suggested?

 

If you need some more help please let us know, and welcome to the community Wave

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