Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Voicemail query

I don't know whether the issue I have occurs on other mobile networks anyway, but here goes - Last night, I switched my voicemail on before switching my mobile off. This morning, I switched my phone back on and went off to do something, planning to t...

Resolved! No confirmation email

Just this morning I purchased a pay as you go mobile phone online. The money came out of my account but all day I have received no messages or emails nothing. All it said after I paid was delivery between 8-10pm on Friday. I have seen somewhere that ...

How to setup auto top-up?

Tearing my hair out trying to set this up. Help says "To get started, sign in to your My O2 account and activate auto top-up" but there is no option to do this, only the normal top up amounts. Tried calling customer services but there seems to be no ...

classic pay as you go submit form broken

Hi. Anyone else having trouble wth the Classic PAYG order form here: https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/delivery?planId=0aba639e-c1f5-416f-a988-07e6110c1ddb Using the above on a Chrome browser, I enter all details correctly, tick the a...

Can't message or phone other o2 numbers

This is an odd one:I can phone and message other mobile providers (including landlines)But if I send a message to an o2 phone it never arrives (my family are all on o2),also if I phone another o2 number it rings once and goes straight to voicemail (t...

Resolved! SIM swap not completed

Hello,Over 28 hours ago, I have started the process to swap my sim card. The old one was fine, but it is mini size and my new phone only takes nano SIMS. I've started this online and have received the text saying that it has started. After roughly 24...

Resolved! Annoying 'bundled call' notification

How can I turn off the annoying 'bundled call' notification every time I make a call?

Resolved! Ordered new mobile. no order receipt but 2 charges to bank account!

Hi Went to order a new 3310 mobile for my son tonight. T bought one a few days ago for myself with no issues. This evening i went throught the sales process to the payment options entered my details and the page refreshed to the payment page. I input...

Resolved! Itemised bill

How do I obtain an itemised bill for my last top up? I cannot see on my o2thank you

Resolved! £10 free credit not working

New PAYG sim received in the post and topped that sim up with £10. I then texted FREE10 to 21500 as advertised and had the same reply from O2 as the previous person 'it looks like this offer isn't for you' despite it being boldly advertised on the ba...

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