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Milo · ‎23-04-2019

Hi

I recently changed to O2 from EE, transferred my number over but I now have 2 numbers on the one account. I want to loose the old O2 number and keep my old number from EE what do I do please?

Cleoriff · ‎23-04-2019

Hi @Milo

You need to ring customer services and ask them to sort this for you. They will probably need to reset your account. https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎23-04-2019

What makes you think you have 2 numbers ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎25-04-2019

Hi @Milo, and welcome to the forum

How are you getting on with this? Do you need any further help or did you get it all sorted with Customer Service already?

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MI5 · ‎25-04-2019

This could be an iPhone that needs the number updating in settings but without @Milo answering my question it's difficult to know what to advise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

OtherHalf · ‎25-04-2019

Hi M15. No not resolved yet I am working away and I am not that good with iPhones. Regards

MI5 · ‎25-04-2019

@OtherHalf @Milo go to settings >my number and change it to your ee number you want to keep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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