Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! First day and connection awful

Hi, can anyone help? I tried out an O2 SIM in my dual SIM phone today paid £10 to see if the coverage at my home was better than Three or Vodafone, and I'd say that O2 is almost as bad as Vodafone. They both advertise online that they have fantastic ...

Resolved! Can you reverse an upgrade before start date

Hi so I last night upgraded a tariff pay as you go sim only for my iPhone but I no longer need it. It’s due to change tariff at end of march, is there anyway of cancelling it and reversing to the current tariff before the start date. I cannot contact...

Resolved! port of old number has failed

just seem to get a merry go round if I try and contact O2

Resolved! Return

I need to return a faulty phone i have purchased. The 02 customer service is the worst customer service ive ever dealt with. 5 times i have waited and been cut off on. Lasttime i waited 30 mins to just be cut off again

Resolved! £5 pay as you go credit if register

Hi I got a text message from o2 stating if Inregistered I would get £5 free pay as you go credit but have not received it

Resolved! Using my phone abroad

How do I get in touch with an actual person from 02

Resolved! In credit with Pay as you go

Hi I can’t seem to find help with Pay as you go direct debits that are just accruing financial credit. I pay £15 a month by direct debit to pay my £15 bundle but I am actually £30 in credit after this months is taken. I could do with the money! How d...

Resolved! Change my bolt on

Change my bolt on to the £20

Resolved! Missing credit paid

An amount of credit that was on the phone has disappeared !Don't seem able to talk to anybody at 02 about this.Been to 02 shop as well - staff say they dont have access to payg computer detailAny advice please ?Mark B

Resolved! Sim card

The pay as you go sim I ordered two weeks ago has still not arrived and I think my sim got cloned by a hacker

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