Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim activation before date

Can someone please tell me if O2 like with the classic tariff have honoured the big talker tariff for customers that are either already on it? or the sim activation before date had not expired.

Resolved! Not able to add a bolt on

Is anyone else having issues adding a bolt on online? I have used all my data and want to add a bolt on but when I proceed to payment it just says I cannot add it now and to live chat someone. When I live chat, Aura doesn't understand me.

Resolved! Discontinued O2 pay as you go tariffs

Can somebody please help. On eBay and Amazon UK some sellers are selling the O2 big talker tariff sim. O2 had discontinued the tariff in 2019. I have tried to contact the sellers and asked what the sim activation before date was?. But so far no one h...

Resolved! Keep sim active

Can you keep a sim active by phoning a free phone number?.

Resolved! Start new bundle

Hi id like to cancel my current bundle and start a new one please?

O2 blocking my card payments.

What on earth is going on with web top up. I have used web top up for many years without any issues to top up mine and my wife's account until yesterday, when I tried three times with two different cards only to get a message that the payment was blo...

Resolved! Mobile data

I have £18 balance in my account but my mobile data doesnt work

Resolved! I want to change from monthly to pay as you go and keep my number

I want to change from monthly to pay as you go and keep my number

Resolved! Big talker

Can anyone please tell me as well as eBay and Amazon where can I buy a big talker sim. TThanks

Resolved! Not able to make calls or send SMS in France

Arrived in France on 25th May but still cannot make or receive calls nor send or receive SMS. Really fed up with O2 at the moment. Received a message welcoming me to France and suggesting I send a text to 2020. I can't send texts. Apart from buying a...

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