O2 PAYG Balance

[davec99]

I had a balance of £13.94.  Never used my PAYG for a few months.  Where has my £13.94 gone?

[Cleoriff · Accepted solution]

@davec99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 4445 or 0344 809 0222 or use O2's social media to help, by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[PhoneChanger]

You have to make or receive a chargeable call every 90 days to keep the account and credit available, if you reach out to O2 on social media they will be able to re-activate and reapply the credit