Solved: Topping up for first time

Steve83 · ‎10-05-2022

I have received a free sim but am having trouble topping it up for the first time

i’ve tried on the phone and online but it keeps saying ‘top up unsuccessful’.

MI5 · ‎10-05-2022

You'll need to use a voucher the first time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-05-2022

@Steve83

You'll need to use a voucher the first time.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

b4u2 · ‎10-05-2022

@Steve83

maybe check with your bank if the card patment is not going through.

O2

Topping up for first time

Transfer from pay monthly sim-only to PAYG rolling...

CLASSIC PAY AS YOU GO REQUEST

O2 travel

02 Travel

Transferred my number