Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Confirm

Can you please confirm that the number is Pay as You Go? xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Resolved! Replacement sim

Replacement sim

Resolved! Data only sim

Hi. I have a data only sim for a dongle with no tel number so how do I register it on my o2 account ??very confused

Resolved! Multiple Sim management

I currently use contract sim cards with minimal data as it isn’t necessary, my supplier that I get these o2 SIM cards through has just had a price increase and so want look at going down the pay as you go route but want to know if there’s a managemen...

Resolved! Pay & Go Sim Card £10 Reward Not Working

Hey - I topped up £10 on my new pay and go sim card from O2 and bought the data bundle for that amount. However, I have since received a free £5 credit to my O2 account. I thought it was going to be £10 as per the promotion advertised on the packagin...

Resolved! Big bundle sim mess up

I ordered a big bundle sim and swapped my sim on my 02. It says that my tariff is still the classic and have topped 20. How do I sort this out. I needed to keep my number.

Resolved! Sim swap

Hi - I have ordered a sim only deal and received the SIM card in the post . How do I transfer my old number to the new sim and secondly how do I get an e sim for the new sim ?

Resolved! Bundle wrong

I’ve just changed my bundle to the £15 bundle then had the text message to confirm this so I then topped up my phone and it’s only took them £10 an gave me the £10 bundle and left me with £5 credit even though I literally just changed my bundle??

Resolved! PAC code

Can I have my pac code as your website won’t let me have it

Resolved! Can't top up

I am overseas and trying to top up but various cards declined. How can I speak to someone at O2

O2

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