Double data?

[SophieGrace]

Hi all,

I’ve just ordered a Big bundle PAYG sim which was the £10 per month 7GB data one, but there is a promotion where I’m supposed to get 14GB data instead. However it’s saying I only have 7GB. Am I missing something? 

thanks 

[MI5]

@SophieGrace 

You need to txt the word DOUBLE to 21500

[SophieGrace]

When I do that I get this response:

O2: Sorry but the keyword you sent hasn't been recognised as one of our current options. Please check the word and try again or call 2425 free.

I guess I’ll have to call customer service and see what they say 

[MI5 · Accepted solution]

@SophieGrace 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Lizc]

I bought same bundle as you still only getting 7gb data as well called customer services said had to text DOUBLE to 2424 but still no double data