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Level 1: Joiner
Posts: 3
Registered: ‎15-09-2018

Ripped off

Well I tried to get a contract tonight for a new phone. I was told I had to pay a high deposit which later I would get back. I decided not to go ahead.
Anyway,to try get the contract I had to put in my bank details and was assured that no money would be debited until I confirmed my order. Any after seeing the high deposit I decided not to go ahead with the contract. Well half hour later my bank texted me that 02 had taken out the upfront fee plus a tenner for delivery.
I am disgusted and appalled at 02 and I want my money back. How dare they take my money for a phone that I cant get anyway!!!
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Anonymous
Posts: 0

Re: Ripped off

@Sfabs call customer service in the morning best time is 8am & ask them to refund you if you didn’t complete the order. Don’t use live chat 

 

https://www.o2.co.uk/contactus

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Level 1: Joiner
Posts: 6
Registered: ‎15-09-2018

Re: Ripped off

Hello, 

 

Call customer services tomorrow to make sure the contract has not started, however if it hasn’t the deposit should bounce back within 72 hours call the bank after calling O2 

 

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Anonymous
Posts: 0

Re: Ripped off

@Jessiep123p They didn’t go ahead with a contract, you need to agree to the t&c within some emails before it’s accepted & they didn’t pay a deposit, it’s the upfront fee & delivery charge that has been taken 

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Posts: 108,336
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: Ripped off

It will just be reserved funds which haven't actually left your bank account at all.
The O2 system would have requested a check of funds to your account which get "held" virtually whist you progress with the order. The bank's own system flags this as a transaction and you get a notification of it.
As you didn't progress with the order the held funds will reappear as usable funds within a couple of days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎15-09-2018

Re: Ripped off

[ Edited ]

Last night tried to get contract the deposit was too high.I declined the offer and closed browser. The check check ensured I put bank details.20 mins.later 8.99'delivery charge and.a £20 upfront cost taken out my bank.for a phone I ll never get. I live boarded and got an email back saying fone customer service so I did. I was told to prove it,I was a liar and the guy told me get it back off your bank I asked to talk to customer and he refuses to put me thought. Someone needs to help me get my money back 02 before I go to.the ombudsmen!!!

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Anonymous
Posts: 0

Re: Ripped off

[ Edited ]

@Sfabs The ombudsman will not do anything as you need to fulfil the 8 weeks deadlock & full O2 complaints procedures before they’ll even look at it. Our community admin @EmilieT @Marjo will be back on Monday & could be able to help you 

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Ripped off

Hi @Sfabs, and welcome to the forum! How are you getting on with this? Did you confirm no contract had gone through?

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