on 15-09-2018 00:15
Anyway,to try get the contract I had to put in my bank details and was assured that no money would be debited until I confirmed my order. Any after seeing the high deposit I decided not to go ahead with the contract. Well half hour later my bank texted me that 02 had taken out the upfront fee plus a tenner for delivery.
I am disgusted and appalled at 02 and I want my money back. How dare they take my money for a phone that I cant get anyway!!!
on 15-09-2018 08:52
@Jessiep123p They didn’t go ahead with a contract, you need to agree to the t&c within some emails before it’s accepted & they didn’t pay a deposit, it’s the upfront fee & delivery charge that has been taken
on 15-09-2018 09:55
The O2 system would have requested a check of funds to your account which get "held" virtually whist you progress with the order. The bank's own system flags this as a transaction and you get a notification of it.
As you didn't progress with the order the held funds will reappear as usable funds within a couple of days.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-09-2018 13:14 - last edited on 17-09-2018 08:32 by BiancaM
Last night tried to get contract the deposit was too high.I declined the offer and closed browser. The check check ensured I put bank details.20 mins.later 8.99'delivery charge and.a £20 upfront cost taken out my bank.for a phone I ll never get. I live boarded and got an email back saying fone customer service so I did. I was told to prove it,I was a liar and the guy told me get it back off your bank I asked to talk to customer and he refuses to put me thought. Someone needs to help me get my money back 02 before I go to.the ombudsmen!!!
on 15-09-2018 13:27 - last edited on 17-09-2018 08:32 by BiancaM
on 18-09-2018 09:31
Hi @Sfabs, and welcome to the forum! How are you getting on with this? Did you confirm no contract had gone through?
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