Ripped off

[Sfabs]

Well I tried to get a contract tonight for a new phone. I was told I had to pay a high deposit which later I would get back. I decided not to go ahead.
Anyway,to try get the contract I had to put in my bank details and was assured that no money would be debited until I confirmed my order. Any after seeing the high deposit I decided not to go ahead with the contract. Well half hour later my bank texted me that 02 had taken out the upfront fee plus a tenner for delivery.
I am disgusted and appalled at 02 and I want my money back. How dare they take my money for a phone that I cant get anyway!!!

[Anonymous]

@Sfabs call customer service in the morning best time is 8am & ask them to refund you if you didn’t complete the order. Don’t use live chat 

https://www.o2.co.uk/contactus

[Jessiep123p]

Hello, 

Call customer services tomorrow to make sure the contract has not started, however if it hasn’t the deposit should bounce back within 72 hours call the bank after calling O2 

[Anonymous]

@Jessiep123p They didn’t go ahead with a contract, you need to agree to the t&c within some emails before it’s accepted & they didn’t pay a deposit, it’s the upfront fee & delivery charge that has been taken 

[MI5 Level 94: Supreme]

It will just be reserved funds which haven't actually left your bank account at all.
The O2 system would have requested a check of funds to your account which get "held" virtually whist you progress with the order. The bank's own system flags this as a transaction and you get a notification of it.
As you didn't progress with the order the held funds will reappear as usable funds within a couple of days.

[Sfabs]

Last night tried to get contract the deposit was too high.I declined the offer and closed browser. The check check ensured I put bank details.20 mins.later 8.99'delivery charge and.a £20 upfront cost taken out my bank.for a phone I ll never get. I live boarded and got an email back saying fone customer service so I did. I was told to prove it,I was a liar and the guy told me get it back off your bank I asked to talk to customer and he refuses to put me thought. Someone needs to help me get my money back 02 before I go to.the ombudsmen!!!

[Anonymous]

@Sfabs The ombudsman will not do anything as you need to fulfil the 8 weeks deadlock & full O2 complaints procedures before they’ll even look at it. Our community admin @EmilieT @Marjo will be back on Monday & could be able to help you 

[EmilieT]

Hi @Sfabs, and welcome to the forum! How are you getting on with this? Did you confirm no contract had gone through?