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Refund

kris1234
Level 1: Joiner
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‎15-06-2020 18:26 - edited ‎15-06-2020 19:01

‎15-06-2020 18:26 - edited ‎15-06-2020 19:01

Hi. I bought like new pay&go mobile in April. Returned few days later. Never used. O2 received on 4 May my return-confirmed with o2. Still waiting for my refund. Calling every friday. Waiting about 40 min for someone to answer the phone. Every Friday CS tells me they will refund 5 working days and keep an eye on the progress. Still no luck . Could you please help me to contact right people? I have paid 379gbp on 21 April still no money refunded. I can provide order number. Honestly this matter makes me depressed now. Thanks

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kris1234
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on ‎25-06-2020 10:48

on ‎25-06-2020 10:48

Hi. 10 days gone still no luck. No refund.
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gmarkj
Level 66: Unequalled
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on ‎25-06-2020 10:56

on ‎25-06-2020 10:56

Can you take a 2nd look @LukasB?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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kris1234
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on ‎25-06-2020 11:24

on ‎25-06-2020 11:24

Yes . I have contacted him today. Thanks
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LukasB
Former Staff
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on ‎25-06-2020 11:49

on ‎25-06-2020 11:49

@gmarkj yes thanks for letting me know! I am on it again ...

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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