Refund

kris1234 · ‎15-06-2020

Hi. I bought like new pay&go mobile in April. Returned few days later. Never used. O2 received on 4 May my return-confirmed with o2. Still waiting for my refund. Calling every friday. Waiting about 40 min for someone to answer the phone. Every Friday CS tells me they will refund 5 working days and keep an eye on the progress. Still no luck . Could you please help me to contact right people? I have paid 379gbp on 21 April still no money refunded. I can provide order number. Honestly this matter makes me depressed now. Thanks

MI5 · ‎15-06-2020

@Marjo

@Martin-O2

@LukasB

Can you help ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎15-06-2020

@kris1234

If no luck from o2, contact your bank or credit card provider, and ask them to do a charge back they should give you the money back quicker im afraid than o2.

Make sure you have evidence of the return confirmation from o2 as your bank will need this.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

kris1234 · ‎15-06-2020

I have paid with visa debit via paypal. I am not covered by chargeback protection. I was told by Loyds bank cs. Paypal declined to deal with this issue.

madasaf1sh · ‎15-06-2020

Ahh, im afraid Paypal is the only caveat, but PayPal should help, although expect a fight from them..

Good Luck

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

kris1234 · ‎16-06-2020

Hi.Anyone on o2 side able to help with my refund? Thanks

MI5 · ‎16-06-2020

Hang on for one of our Managers to contact you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎16-06-2020

Hey @kris1234 I will send you a dm on here to ask for some details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

kris1234 · ‎16-06-2020

thanks for help all. looks like some nice person will sort this out for me. thanks a lot.

MI5 · ‎16-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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