Really need help

[Dube]

My mum is 85 amd disabled and hasnt used her phone for a while i presume its been disconnected due to current situation i really need it reconnected and haved tried phoning but cant get through

[MI5]

@Dube 

Customer service are very busy due to the current circumstances.
You will have to keep trying I'm afraid Guide: How to find help & contact O2 

[Dube]

Ok thanks im 1st time user

[TallTrees]

Hi @Dube
If calling o2 customer services best call very early 08.00am more chance of getting through.
Best of luck and welcome to the o2 community forum from TallTrees

[jonsie]

Any help here please

• @O2Adnan
• @O2Ben 
• @O2James 
• @O2Jennifer 
• @O2Kat 
• @O2Kurt 
• @O2Lorna 
• @O2Sean 
• @O2Curtis 
• @O2Faisal 
• @O2Francesco 
• @O2Jen 
• @O2Michael 
• @O2Stephen 
• @O2Sunil

[O2Faisal]

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@Dube wrote:
My mum is 85 amd disabled and hasnt used her phone for a while i presume its been disconnected due to current situation i really need it reconnected and haved tried phoning but cant get through

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Hi @Dube , really sorry to hear your mum is having issues with her phone, I'm assuming its showing no service currently on the phone? Can you confirm if this is the case? Or have you only been able to try calling her and its not getting through, does the phone ring at all or just disconnect after a audible beep?

[Dube]

Hi thanks for reply she hasnt used phone for quite a while comes up emergency only and cant call it or text. I have tried ringing customer services twice at different times and waited 50mins and 35mins i will have to try again

[TallTrees]

Hi @Dube
you could get a new PAYGO sim.
You do need to prime it with a £10 voucher which means going to a shop! for one.
Call very early 08.00am or is it still busy then?
Best wishes TallTrees