Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! latest scam%20texts

just had a text message telling me that i can no longer top up in shops. But i can visit a website and with my debit ar credit card and do it online. is this text genuine or is it a scam.

Phone won't send MMS messages

Hi, I have an LG V20 phone which until a week ago worked perfectly, however it now will not send MMS messages. I can send basic text messages fine, if I turn wi-fi off it shows 4G data connection. I have followed all of the device setup advice to man...

How do I buy a new bundle but make it start from today not the 20th when mine is due to renew !?

Resolved! Credit Disappeared - Cannot contact O2 to correct this

My phone says "Emergency Calls Only" even though I know I have credit remaining - I'm on a classic Pay as You Go Plan. I cannot contact o2 to get this resolved. Any ideas how I can contact o2? When I phone them, the phone always says they are priorit...

how to reverse bolt-ons

O2 have given me bolt-ons which I do not need. They wont answer my phone calls, has anyone any idea how to do it.

How do i stop getting balance notifications after every text message?

Every time i send a text i get a balance notification. This is annoying. Can someone tell me how to do it please? It is a new phone i am using as a help line so its not my usual i phone. It uses Android insteadbut i imagine thats not the problem.

email topup

Hi, has anybody received an email from O2 saying that if you want to top up then ring 4444 a credit card or debit card, doesn't seem right to me. ?

scam

I got a text from o2 saying I topped up at a shop. Impossible, I topped up from my phone! I disabled, cannot got out and haven't been outside for over a year. Are you (02) trying to steal my money? dd

I need to order a replacement sim

I sent my phone off for repair with the sim accidentally still inside, i need a replacement sim as my new phone is coming today and i have no sim to put in it, could anyone help? the lines are closed, shops closed, i DM'd on Twitter but i dont know h...

big bundle

HI I have topped up and there was na issue with my big bundle and now all of my credit is gone i cany afford to top up again? can someone romO2 help

O2

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