Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Classic Tariff Sim - activating after tariff withdrawal

I ordered a Classic Tariff Sim before the tariff was withdrawn but hadn't activated it as I was awaiting an unlock code for the phone it was intended to be used in (which took longer than expected). Can I assume that if I top up the Sim, I will be pu...

Resolved! Transferring Credit

Hello, We're a school and we have several mobile phone numbers on different networks. We're trying to move all our numbers onto the same network so its easier to manage. However, this will mean moving 3 mobile phone numbers from o2 to another provide...

Resolved! Change of delivery address

Dear sir/Madam, Please could I change the delivery address to store for order number: xx-xxxxxxxxx . I work at xxx xxx and will appreciate it if my order is delivered in store at : xxxx xx, xxxxxxxxx xxxx xxxxxx xxxx, xxxxxx, xxxxxxx xxxxxx, xxx xxx ...

Resolved! I have a new pay as you go SIM. I can't top up

I have a new pay as you go SIM. I have tried two credit cards to top it up. Both on mobile and on laptop. It's not working.

Resolved! Moto e Play: 1GB or 2GB RAM?

Hi, with regard to this phone:https://www.o2.co.uk/shop/motorola/moto-e5-play Does anybody know if this model has 1GB or 2GB RAM? Thanks.

Resolved! pay as you go balance

Just looked at MyO2 app to see my balance and it says my balance will expire on 28th December. Does this mean I will lose all my remaining credit and need to start again?

Resolved! Sim for Tracker

I just got a Pay as go Sim for my tracker. But when I sign up to activate it, it sends the code to my Pay as you go sim, and that I cant see. I need to send the cade to my original phone?

Resolved! Switching credit

Can I switch credit from one O2 Pay As You Go ‘phone to another O2 Pay As You Go ‘phone ?

Resolved! Changing tariff

I want to switch from 10pounds big bundle to international 20pounds big bundle today. I have 20 pounds on my o2 pay as you go right now. Please help me

Resolved! Top up

Where should I enter 4444?

O2

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