Problem with phone calls abroad

[Lukasz35]

Hi i need a help. I am in Poland nów and after a few weeks being here I started to have a problems with my Network. Nobody can phone me and I can not make a phone calls as well. Roaming is on and my a count is topped up. Please help. Thanks

[Paul87]

I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing

[jonsie]

Aren't calls only from the UK with the bolt on? In which case it won't work from overseas.

https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-international-monthly-and-international...

[jonsie]

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@Paul87 wrote:
I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing

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That should be working then Call 202 to see what the problem is.

[Cleoriff]

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@Paul87 wrote:
I have a contract , I want call from Uk to Poland , bought international call and I got message ACTIVE now and not working , I switched off and on phone again and still nothing

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You should be able to call from the UK to Poland though you will be charged

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates 

*Does not apply if you have an active UK & International Bundle, £20 Big Bundle, £30 Big Bundle, the International Sim or the International Bolt on

Calling abroad from the UK

Calling or texting from the UK to a non-UK landline or mobile in any country, even within our Europe Zone, is classed as an international call or text. If you do not have one of our International products then standard rates apply.

[MI5]

@Paul87 As previously asked - did you turn phone off and back on again?