PAYG sim

[Gerryr]

Bought a PAYG sim from Amazon delivered fitted to phone  topped up £10 received an e mail saying it was done with the ref number but my phone and online account says balance £0.

can any one tell me why?

[madasaf1sh]

@Gerryr 

It will have been taken for the default bundle, as o2 no longer offer non-bundle PAYG

[MI5]

@Gerryr 

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Gerryr]

Sorry but I don't see the answer. Am I missing something. If I top up and get an e mail confirmation with an I'd number why is it not showing on my phone or my account? 

[MI5 · Accepted solution]

@Gerryr 

Credit is exchanged for allowances, so the credit is spent, hence zero, but you get call, text and data allowances.

Your MyO2 will show what allowances you have.

Guide: Your Allowances - what is and isn't included 

Guide: My O2 App 

[Gerryr]

 after I topped up

[MI5]

@Gerryr 

As it says......

7168MB (7Gb) of data and unlimited mins and texts which is what you get for a £10 top up.