Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I’m unable to text from my number, they’re going from my email account

Have recently moved over to PAYG and unfortunately all my iMessages are going from my email account and I’m unable to select the phone number in the phone settings

Resolved! Premium allowance

How do increase the 30 a day limit for premium payments

Resolved! Top up from out of UK

Hi,How do I top up my UK O2 sim from outside UKI tried from my phone calling 4444 - FailedI tried on the web - Failed

Resolved! Bolt ons

On the morning of the 25/02/2022 My data said I had 80% left I shut the creek down and when I opened it up again later without pressing on anything it said all my data had gone???? So I topped up with a bolt on of 500 mb of data on the 25/02/2022 at ...

Resolved! Data not working

I topped up and it’s not working

Resolved! Tariff

I keep trying to change my tariff but it says I can’t change it right now

Resolved! Money in 02 account

How do i withdraw money in 02 account instead of using it as top up

Resolved! Leaving in 14 days

Hi, I joined O2 6 days ago with a Pay monthly,sim only 12 months contract. Despite several attempts, my old number still not transferred to O2 yet. I contacted costumer service yesterday. A very friendly staff arranged it to be transferred today by 6...

Resolved! E top up card

How can I get an etop up card for my daughter's phone?

Resolved! replacement card

how do i get a replacement pay as you go card

O2

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