Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Problem porting my number

My old Vodafone number was supposed to port across tonight by 6pm the Vodafone line has stopped but the number has not transferred across to o2 any suggestions who to contact I’ve been on the phone twice firstly to be told to wait another 2 hours the...

Resolved! preloaded sim

hijust bought new sim, having problems getting texts and calls,called customer services who say no credit, when asked about pre loaded credit said wouldsee about it then after 15 mins waiting i hung up. i text balance witch came back £00.0followed ju...

Resolved! pay as you go sim

I getting pay as you go sim for my 12 yr old daughters xmas gift samsung phone do i set any restrictions on sim or is it all done on device?

Resolved! O2 Calls for upgrades.. Is it a SCAM?

Recently got a call from O2 representative recommending me to upgrade from pay as you go to 12 months contract. Just wanted to confirm is this number really belongs to O2 sales team or not +443333440541. Though she asking for my card details in order...

Resolved! New SIM still on old tariff..

Ordered a new SIM to change from 7GB data to 10GB. Arrived as a new number so activated/registered new SIM to my account to keep my phone number..still showing as 7GB not 10GB on my account! What do I need to do now please?

Resolved! My calls

Hi can I request a bill of calls that have been made from my number

Resolved! Top-Up hasn’t give me my bundle

Hi I just topped up but it hasn’t give me my minute bundle and taken some credit so I now cannot purchase it , thanks Dan

Resolved! FREE10 offer

I ordered my new sim and have had it in my phone for 2 days now and on the slip that it came in, it says i can get £10 credit for free by texting a number, yet whenever i text it, it tells me the offer isn't for me. Is this false advertising?

Resolved! help!

basically on friday i changed my tariff to £5 bundle, then regretted it but the change didn’t show up on the O2 app so i disregarded ans topped up £10 and usual. i received my £10 bundle and was able to use my data etc for the rest of friday night. n...

Resolved! Outgoing calls barred

I am currently overseas, I haven't topped up for a while but still got some balance in my account. Have not used phone for sometime and when tried to make a local call it could go through and got this message "outgoing calls barred" could not get in ...

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