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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 50011 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25080 Views
  • 19 replies
  • 2 kudos

Resolved! Balance notifications

They annoying after every send text or made ring it appear and appear switch it off please please please

Zirn by • Level 1: Joiner
  • 500 Views
  • 1 replies
  • 0 kudos

Resolved! New Pay as you go SIM

I have just purchased a phone for my elderly mum and have bought a £10 unlimited minutes and texts SIM only package. I have activated the phone by buying the £10 and have just made a call to test the phone out to ensure it is working before I give th...

Resolved! Check usage

Without using my phone for data (always on WiFi), my balance on the Big Bundle deal has dropped by £6 over the weekend and indeed £15 over the month. This is costing unnecessary money how do I check what O2 think I’ve used? I can only see a balance, ...

Resolved! Romaing disconnected - data and incoming sms work fine

I am currently abroad in eastern Europe (Prague) and while connected to the local O2 brand network it is impossible to stay registered with the network. Incoming sms and 4G data work just fine, just outgoing and incoming calls and outgoing sms do not...

Ma2021 by • Level 1: Joiner
  • 635 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to use my PAYG abroad

I switched from pay monthly to PAYG and now I am not able to make or receive calls abroad (Europe) although I just topped up £20 and my Roaming is on.

Mariyana by • Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! money taken from bank but bundle stopped working two days later

I have topped up my daughters phone on friday 23rd sept 2021, 02 have taken the payment from my bank but now 2 days later my daughter can't make calls, send texts or use her data an the 02 app doesn't show my 02 bundle usage etc just gives the option...

john1977 by • Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Resolved! Changing tariffs problem

I recently had a top up of £15 and my balance got £10 and got 7GB big bundle tariff i usually get the 15GB bundle for £15 i decided to top up again and now my balance is £20 when i wanted to change my tariff it says that they will assign me the new t...

mib by • Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go

Why can I not change my bundle

Liam14 by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling an Auto Payment on my payg account

Hello does anyone know how I can cancel one of my payments on PAYG on my mobile account. I'm supposed to pay £20 a month but the account keeps taking an extra £15 out of my joint account which it was originally set up on. Which means I'm paying £35 p...

Resolved! Pay as you go

How can I switch to a contract sim, and are there deals for unlimited data

Lei by • Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos
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