Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! CANCELL my tarrif

I need to CANCELL my tariff and renew it for today as I’ve ran out of data I need data today as I’ve no WiFi please can you help me

Resolved! Transfer number

I have bought an IPhone from you and am changing to pay as you go. I’m looking to transfer my number and cancel my monthly contract. How do I do that?

Resolved! New Phone

I currently have a Moto phone (my own purchase) which I do not find easy to use. With the benefit of hind sight not a good buyI am expecting for Christmas a new IPhone SE. I am happy to stay with O2 on there Pay as you go Tariff. However, being of a ...

Resolved! Pay as you go charges?

Hello. Last month I got a new Pay As You Go phone. I put in my usual sim card and away it went. For some reason o2 sent me £5 additional credit. I have no charged things switched on the phone like Data Roaming or Mobile Data, etc. When I checked my b...

Resolved! Switching to O2 PAYG

I am currently using a different network provider (PAYG) and would like to switch to this network (still PAYG) - would it be possible to carry over the same mobile number? Many thanks xx

Resolved! Phone usage

My balance has gone down when I hardly use my phone would like to know where the money has gone

Day 3 and still can't top up online

Can someone please help - if not fixed today I can't stay with O2 anymore. Thank you

Resolved! Signal

Hi, since Friday of last week I have had no signal due to mast problems do you get compensation due to this as been told it would be fixed in couple days but it’s been a week

Resolved! Receiving Calls from the UK When Abroad

At the moment, I'm overseas. I have a PayAsYouGo sim. Is there a way to mitigate international call charges when I accept an incoming call from the UK? Thanks in advance for any help.

Resolved! I can't buy a data bundle

Hi there, I can't buy data bundle on my PAYG mobile. The recent one ran out and I am having to top up with credit - can someone help please? Thank you

O2

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