Solved: PAYG sim

Gerryr · ‎13-02-2022

Bought a PAYG sim from Amazon delivered fitted to phone topped up £10 received an e mail saying it was done with the ref number but my phone and online account says balance £0.

can any one tell me why?

MI5 · ‎13-02-2022

@Gerryr

Credit is exchanged for allowances, so the credit is spent, hence zero, but you get call, text and data allowances.

Your MyO2 will show what allowances you have.

Guide: Your Allowances - what is and isn't included

Guide: My O2 App

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎13-02-2022

@Gerryr

It will have been taken for the default bundle, as o2 no longer offer non-bundle PAYG

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎13-02-2022

@Gerryr

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gerryr · ‎13-02-2022

Sorry but I don't see the answer. Am I missing something. If I top up and get an e mail confirmation with an I'd number why is it not showing on my phone or my account?

MI5 · ‎13-02-2022

@Gerryr

Credit is exchanged for allowances, so the credit is spent, hence zero, but you get call, text and data allowances.

Your MyO2 will show what allowances you have.

Guide: Your Allowances - what is and isn't included

Guide: My O2 App

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Gerryr · ‎13-02-2022

after I topped up

MI5 · ‎13-02-2022

@Gerryr

As it says......

7168MB (7Gb) of data and unlimited mins and texts which is what you get for a £10 top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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