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Level 1: Joiner
Posts: 2
Registered: ‎08-09-2018
Accepted Solution

PAYG account

[ Edited ]


I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ago, explainng the problem and was promised the 'experts' would sort it out. So far nothing has happened. I appreciate that I can can do most things, like add funds using both phones but I would prefer to handle such things in one place and have an account that reflects all of my devices.


Any help gratefully received

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Registered: ‎04-04-2012

Re: Welcome to the O2 Community! Introduce yourself here!

Hi @Ancient we'd always suggest you can rather than use chat for technical issues .

Try calling 4445 for help..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Welcome to the O2 Community! Introduce yourself here!

Former Staff
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Registered: ‎18-04-2018

Re: PAYG account

Hi @Ancient, have you made any progress with this since you last posted? It'll be really interesting to know what the problem was and how it got solved in the end slight smile

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Level 1: Joiner
Posts: 2
Registered: ‎08-09-2018

Re: PAYG account

Hi, I have not made any progress with my problem due to other slightly bogger troubles getting in the way. However I was wondering whether the fact that I transferred the second mobilee no. from another network may have caused this glitch. I will try to talk to customer services tommorrow. Thanks for your interest.